CIT SUPPORT TRAINING FOR 911
CIT International offers an 8-hour online course for 911 call-takers to prepare them to identify crisis calls, understand their role in triaging these calls, and begin the de-escalation process.
Call-takers can play a vital role by connecting individuals to crisis lines and other behavioral health care services, rather than police services, and/or by providing CIT officers with the information needed for a safe, effective response.
This 8-hour course of instruction is delivered virtually in two four-hour sessions conducted on consecutive days. The instruction prepares the 911call-taker to identify the possibility of the call being mental health related, utilize techniques to reduce the emotional level of the caller, and triage the call to dispatch appropriate services or complete a warm handoff to crisis services. If it is determined to dispatch CIT patrol officers, this training will assist in understanding what information should be gathered and relayed to the responding officer.
Scenario-based training based on actual mental health related calls for service is also included to allow the attendees to practice the skills and provide further discussion.
TOPICS COVERED IN THE CIT SUPPORT TRAINING FOR 911 INCLUDE:
REGISTRATION FEE - $250
This course of instruction is available only for those currently employed by an emergency call center.
This is an interactive course of instruction. You are required to participate in this course by video and audio to attend.
For questions or further information, please email
CIT Training Administration at: