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CIT International offers an 8-hour online course for 911 call-takers to prepare them to identify crisis calls, understand their role in triaging these calls, and begin the de-escalation process. 

The Course

Call-takers can play a vital role by connecting individuals to crisis lines and other behavioral health care services, rather than police services, and/or by providing CIT officers with the information needed for a safe, effective response.

This 8-hour course of instruction is delivered virtually in two four-hour sessions conducted on consecutive days.  The instruction prepares the 911call-taker to identify the possibility of the call being mental health related, utilize techniques to reduce the emotional level of the caller, and triage the call to dispatch appropriate services or complete a warm handoff to crisis services.  If it is determined to dispatch CIT patrol officers, this training will assist in understanding what information should be gathered and relayed to the responding officer.

Scenario-based training based on actual mental health related calls for service is also included  to allow the attendees to practice the skills and provide further discussion. 



  • Understanding the Crisis Intervention Team (CIT) model
  • The role of 911 in a crisis response system
  • Indications of mental health disorders
  • Suicide assessment and intervention 
  • Crisis intervention strategies
  • Call management
  • Scenario-based training


This course of instruction is available only for those currently employed by an emergency call center. 

This is an interactive course of instruction.  You are required to participate in this course by video and audio to attend.

For questions or further information, please email 

CIT Training Administration at: 


Fees and Registration

Upcoming Courses for 2024

Course tuition:  $250

Click on the course date below to register

Please note:  Time zone listed for the start of each class is set for Mountain Time (MT). Please adjust your time to meet your time zone

May 16-17, 2024

(9:00 am - 1:00 pm MT)

June 6-7, 2024 (evening class)

(4:00 pm - 8:00 pm MT)

June 20-21, 2024

(9:00 am - 1:00 pm MT)

July 11-12, 2024 (evening class)

(4:00 pm - 8:00 pm MT)

July 18-19, 2024

(9:00 am - 1:00 pm MT)

August 1-2, 2024 (evening class)

(4:00 pm - 8:00 pm MT)

August 15-16, 2024

(9:00 am - 1:00 pm MT)

September 5-6, 2024 (evening class)

(4:00 pm - 8:00 pm MT)

September 19-20, 2024

(9:00 am - 1:00 pm MT)

October 3-4, 2024 (evening class)

(4:00 pm - 8:00 pm MT)

October 17-18, 2024

(9:00 am - 1:00 pm MT)

November 7-8 (evening class)

(4:00 pm - 8:00 pm MT)

November 14-15, 2024

(9:00 am - 1:00 pm MT)

December 5-6, 2024 (evening class)

(4:00 pm - 8:00 pm MT)

December 12-13, 2024

(9:00 am - 1:00 pm MT)

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